Bill Plant Driving School Limited (‘BPDS’) Policy on Complaints of Sexual Harassment or Inappropriate Behaviour against Franchisees.

We have a duty of care to all our employees, franchisees and pupils to ensure they work and learn in a safe, comfortable environment, free from inappropriate behaviour including harassment, or any verbal or physical misconduct.

Our commitment to providing a safe environment, particularly in relation to pupils taking driving lessons with our driving instructor franchisees is underpinned by our rigidly enforced processes as follows:

  1. All of our franchisees are subject to a police DBS check to ensure they have no criminal convictions before they are able to become a BPDS
  2. All franchisees are required to declare to BPDS immediately any new or pending criminal or driving convictions. Failure to do so could result in immediate termination of their franchise agreement with BPDS.
  3. All franchisees are required to declare to BPDS immediately if they are the subject of any allegations against them which could be interpreted as sexual harassment or inappropriate This includes any such allegations made against thefranchisee when not on BPDS duties. Failure to do so could result in the immediate termination of their franchise agreement with BPDS.
  4. Should any member of BPDS staff become aware of a complaint of alleged harassment or inappropriate behaviour by one of its employees or franchisees, they should immediately flag this to the Managing Director.
  5. The complainant will be advised that BPDS will be reporting their complaint to their local police, if not already reported, and the complainant will then receive a call back with a crime reference number.
  6. The complainant should also be advised that BPDS will be reporting the matter to the DVSA.
  7. The Managing Director will notify the relevant franchisee that they are the subject of a complaint, and that the matter has been reported to the Police and the DVSA.
  8. The Managing Director will record the complaint in the Complaints Log and take ownership of the matter. They will be the point of contact for the police and the DVSA.
  9. The Managing Director or a delegated authority will maintain regular communication with the complainant, keeping them fully informed of developments.
  10. Any claims of harassment against a BPDS franchisee will be reviewed by a panel including the BPDS Board of directors and an independent external HR advisor. The panel will consider whether the franchisee should have their franchise suspended pending the outcome of investigations by the Police and the DVSA. If the relevant franchisee is suspended the franchisee will be required to disclose to BPDS the names and contact details of all of their current pupils in order that they can be contacted by BPDS to make them aware that the franchisee is temporarily unable to teach them.
  11. Should the complaint be upheld by the Police or the DVSA, the franchise agreement will be terminated with immediate effect, and the outcome shared with the Police or the DVSA as appropriate.
  12. Where a complaint is upheld, the relevant franchisee will be required to disclose to BPDS the names and contact details of all of their current pupils in order that the pupils can be contacted by BPDS to make them aware that the franchisee no longer represents BPDS.

Last Updated: November 2017